🟢 Live data — growing daily from real users • Updated continuously • Consumer Rights Act 2015 sec 28 — your right to a refund • Free, no signup, no carrier sponsorship •

For Retailers · Beta access

Stop eating the cost of "delivered, not received" claims.

Get a real-time delivery risk score at checkout. Built on the UK's largest open delivery complaint dataset — postcode by postcode, carrier by carrier.

Get early access →Try the live demo

£8.6bn

UK e-commerce losses to delivery failure & fraud (2024).

1 in 12

checkouts in high-risk postcodes results in a refund or chargeback.

~£14

average net cost to retailer per failed delivery (refund + restocking + support).

How it works

One API call. Fits behind your existing checkout in under 30 minutes.

Customer reaches checkout

Your checkout sends us postcode + intended carrier. No PII, no parcel data.

We score the risk

Real-time score (0–100) based on aggregated complaint patterns for that exact postcode + carrier combo.

You decide

Show photo-proof option, suggest a different carrier, require signature, or just log it for analytics. Your call.

// POST /api/risk-check

{ "postcode": "M1 2AB", "carrier": "Evri" }

// → response

{

"risk_level": "high",

"risk_score": 78,

"failure_rate": 22.4,

"recommended_action": "Offer premium carrier or require photo proof",

"recommended_carrier": "DPD"

}

Also available

POST /api/track — unified tracking + risk in one call

Send a tracking number (any UK carrier). We auto-detect the courier, fetch live status from our aggregator, normalise the events into a stable shape, and fuse it with postcode risk. One integration, every carrier.

Live Demo · Real Data

Try it now.

Pick a postcode + carrier. We hit the actual production endpoint and return a real risk score.

💡 Tip: Try common UK postcodes like M1, SE15, BD1. Low-data postcodes will return low risk — the dataset is growing daily.

How we collect ground truth

An EV van on the same streets your parcels go down.

Our scores aren’t scraped from review sites. We run a real electric delivery van across our pilot postcodes (WA6, WA7, WA8, CH1, CH2, CH65, CH66). Every drop becomes a structured data point: first-attempt success, time-window met, handoff type, environment tags (flats, no parking, unclear address), photo proof.

Combined with consumer-reported outcomes from the rest of the UK, that’s how the risk score knows why a postcode fails — not just that it does. It’s also why we can tell you what to change, not just what to avoid.

Pilot postcodes (Cheshire)

100%

EV-driven

Signals captured per drop

📷

Photo-verified outcomes

Pricing built for retailers.

Starter

£99/mo

Up to 10k checks / month

✓Postcode + carrier risk score
✓Shopify app (1-click install)
✓Email support
✓30-day free trial

Get on the early access list.

We're onboarding the first 20 retailers in Q2. Free for the duration of the beta. Tell us about your store and we'll be in touch within 48 hours.

Free tool · No signup

Paste your delivery postcodes. Get the right carrier per drop.

Upload a CSV column or paste postcodes (one per line). We return the carrier with the lowest historic failure rate in each postcode area, plus the worst to avoid.

Postcodes (one per line, max 500)

Recommendations

Results will appear here. Coverage grows daily as more parcels flow through our network.

Why retailers trust us.

We don't work for any carrier. Our data is community-sourced from the consumer-facing tool at whereismyparcel.uk — used by thousands of UK shoppers every week. Your customers and our data source are the same people.